Refund policy
Our Return Policy
Because our skincare products are customised and personalised to your specific skin needs, we can only accept returns for:
- Damaged products received
- Defective or faulty items
- Incorrect items shipped
How to Request a Return If you receive a damaged, defective, or incorrect product, please contact us within 14 days of delivery at [your-support-email@glowist.com] with:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of the issue
We will review your request and respond within 7 business days with next steps.
Return Shipping Address If a return is approved, we will provide you with return shipping instructions and the appropriate return address.
Refunds Approved refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned item.
Non-Returnable Items For health and safety reasons, we cannot accept returns of:
- Products that have been opened or used
- Products without proof of purchase
- Products returned after 14 days from delivery